At Club East, the health and well-being of our guests and employees are of paramount importance. We are closely monitoring the development of COVID-19, following the guidelines and advices from local authorities, and listening carefully to the questions and concerns we receive from our guests and staff.
 
We have proactively implemented a series of precautionary measures on top of our usually strict hygiene standards. Below is an update on the measures we have in place to ensure a safe, healthy and comfortable environment for all –

 Public Spaces

• Conduct body temperature check for all persons entering the member’s club premises
• Increased sanitisation frequency of frequently touched surfaces at lobby, corridors, lifts, and washrooms
• Hand sanitiser dispensers are installed visibly in common areas
• The operation hours of guest facilities such as Restaurant, Spa and Fitness Centre will be adjusted to comply with social distancing regulations. Guests are advised to visit our official websites for the latest updates
• Guests will be refrained from staying at the hotel if they:
  (i) Are under the HKSAR Government’s compulsory quarantine order; or
  (ii) Have travelled any of the locations outside of Hong Kong in the past 21 days; or
  (iii) Have had close contact with someone who has been diagnosed with COVID-19 in the past 14 days; or
  (iv) Have lived / stayed at the same building with confirmed case of COVID-19 in the past 14 days; or
  (v) Are experiencing symptoms of respiratory discomfort

 

 Restaurants

• Restaurants floor plans arranged to meet government guidelines and social distancing
• Non-contact body temperature check for all diners upon entering the restaurant
• Hand sanitisers, disinfecting wet wipes and mask storage bags are provided for guests’ use
• Guests must wear mask at all times in the restaurant (except consuming food or drink)
• Dining tables and chairs are sanitised immediately after each meal. The outlet will be deeply sanitised before and after each dining period
• All tableware, crockery and utensils are cleaned and sterilized with high temperature dish washer
• We offer guests a gourmet-at-home experience with our takeaway service
• All restaurant staff will be wearing surgical masks and gloves during services

 Spa & Fitness

• Non-contact body temperature check for all guests upon registration
• Hand sanitisers provided for guests’ use
• Conduct cleaning and sanitising twice a day
• All equipments are sanitised after use
• Yoga mat, yoga roll and yoga block will not be supplied until further notice
• Sauna room and steam room will be temporarily closed

 Staff

• All frontline staff are well-equipped with surgical masks and other necessary personal protective equipment including but not limited to gloves and goggles
• Frontline staff will be wearing surgical masks at all times during their duties or services
• All staff must conduct body temperature check whenever they enter hotel and practice social distancing
• Continuous trainings have been provided to staff so as to ensure service with high hygiene standard will be provided

 
We would like to thank you for your continued trust and co-operation during this unprecedented situation. We will keep you updated through this dynamic situation and as always, your support is deeply appreciated and we are very much looking forward to welcoming you at Club East!